Sadara Alwaha Housing Maintenance System

Sadara Alwaha Housing Maintenance System

GGWP Solutions developed a custom Housing Maintenance Request System for the Sadara Alwaha residential compound, designed to streamline and digitize how residents report and track maintenance issues.

Project Scope

• Mobile-friendly web portal for residents to submit maintenance requests
• Role-based access for residents, technicians, and administrators
• Real-time status tracking (Submitted → Assigned → In Progress → Completed)
• Automated notifications via email/SMS for updates and feedback
• Built-in analytics dashboard for the housing management team

Key Features

• Simple and intuitive interface with Arabic and English support
• File and photo attachment for more accurate reporting
• Prioritization system for urgent and critical repairs
• Full data logging and report export for monthly audits

Technology & Innovation

• Integrated with AI-powered suggestions to auto-categorize issues (e.g., plumbing, electrical, AC)
• Future-ready design allows for smart-home integration and predictive maintenance tracking

Challenges & Solutions

• Challenge: Managing maintenance requests across a large residential compound with diverse resident needs.
  Solution: Custom-built, user-friendly system with multilingual support and intuitive request submission.
• Challenge: Ensuring efficient assignment and tracking of maintenance tasks.
  Solution: Implemented a comprehensive workflow with real-time status updates and automated notifications.
• Challenge: Providing management with oversight of maintenance operations.
  Solution: Developed a detailed analytics dashboard to monitor request volume, completion time, and technician performance.

Results

• 85% reduction in response time for maintenance requests
• 70% decrease in paperwork and manual processing
• 90% resident satisfaction with the new system based on feedback surveys
• Improved resource allocation through data-driven insights